Privacy Policy

Last Updated: January 5, 2026

Welcome to Migo Rider. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing mobile application and services.

Please read this Privacy Policy carefully. By using Migo Rider, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you create an account and use our services, we collect the following personal information:

• Name and contact information (email address, phone number)
• Profile photo (optional)
• Payment information (credit/debit card details, billing address)
• Government-issued identification (as required by local regulations)
• Emergency contact information

1.2 Location Information

To provide our ride-hailing services, we collect precise location data from your mobile device, including:

• Pickup and drop-off locations
• Real-time GPS location during trips
• Location history for completed rides

1.3 Usage Information

We automatically collect information about how you use our app, including:

• Trip details (date, time, route, fare, distance)
• Device information (device type, operating system, unique device identifiers)
• App usage data and preferences
• Communication with drivers and customer support

1.4 Third-Party Information

We may receive information from third parties, including:

• Social media platforms (if you choose to connect your account)
• Payment processors
• Marketing partners
• Publicly available sources

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To connect you with drivers, process rides, navigate routes, and facilitate payments
• Account Management: To create and maintain your account, verify your identity, and provide customer support
• Safety and Security: To ensure the safety of riders and drivers, prevent fraud, and comply with legal obligations
• Service Improvement: To analyze usage patterns, improve our app functionality, and develop new features
• Communication: To send trip confirmations, receipts, promotional offers, and important updates
• Personalization: To customize your experience and provide relevant recommendations
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Drivers

We share necessary information with drivers to facilitate your ride, including your name, profile photo, pickup and drop-off locations, and contact information.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support platforms

3.3 For Legal Reasons

We may disclose your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and property, or ensure the safety of our users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies based on the type of information and the purposes for which it is used.

Trip data is typically retained for a minimum period as required by local regulations, and may be retained longer for safety, security, and legal compliance purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through the app settings
• Deletion: You can request deletion of your account and associated data
• Objection: You can object to certain processing of your information
• Portability: You can request a copy of your data in a portable format
• Withdraw Consent: You can withdraw consent for processing that is based on your consent

To exercise these rights, please contact us using the information provided in the Contact section below.

6.1 Location Data

You can control location permissions through your device settings. However, disabling location services may limit your ability to use our core ride-hailing features.

6.2 Marketing Communications

You can opt out of promotional communications by following the unsubscribe instructions in those messages or by adjusting your notification settings in the app.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy in the app and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though this may affect certain app functionalities.